Are you a customer who needs help?

Feel free to contact us for any assistance you may require. For all product enquiries, media requests, or partnerships email us at info@shop-tria.com


Returns & Exchanges

How do I place a return or exchange?

We’re sorry you didn’t love your product. Please reach out to info@shop-tria.com with your order number and the product you would like to exchange or return and we will take care of the rest.

What is your return policy?

All returns must be processed within 7 days of receiving your order. Order number must be provided to place a return. You will be fully refunded to your original form of payment. Please note, your original shipping charges are not refunded. Email us at info@shop-tria.com and we'll help you place the return.


Billing

When will my credit card be charged?

Your credit card will be charged as soon as your order is accepted and processed.